jo999's Privacy Policy

jo999 (hereinafter referred to as "we", "our" or "platform") provides a reliable online gaming service for players in Bangladesh. This Privacy Policy describes in detail how we collect, use, store and protect your personal information when you visit our website jo999.cam and when you use our services.

This policy applies to all pages of our website, the mobile version, and any digital service offered by jo999. By using our website, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

We may update this privacy policy from time to time. If any significant changes are made, we will notify you accordingly. We therefore recommend visiting this page regularly.

We collect various types of information in order to provide our services. This information can be divided into two main categories:

2.1 Personal Information Provided Directly by You

When you register with jo999 or use our services, you provide us with the following information directly:

• Your full name and date of birth (for age verification — for users aged 21 and above only)
• A valid email address
• Password (always stored in encrypted form)
• Mobile number (for verification purposes)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• National ID (NID) or passport information (when identity verification is required)
• Contact information provided through live chat and email support

2.2 Technical Information Collected Automatically

When you visit our website, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of site access
• Information about pages viewed and session duration
• Information collected through cookies and similar tracking technologies

jo999 uses your personal information only for the legitimate purposes listed below:

• Account management: To create, manage, and secure your account.
• Service delivery: For gaming, betting, and prize distribution.
• Financial transactions: For processing deposits, withdrawals, and bonuses.
• Identity verification: For legal compliance and fraud prevention.
• Customer support: To resolve your questions and complaints.
• Security assurance: To prevent unauthorized access and fraud.
• Responsible gaming: To monitor your gaming habits and provide support where needed.
• Promotional communications: (Only with your consent) To inform you of special offers and updates.
• Technical improvement: Analysis to improve the quality of our services.

We will not use your personal information for any purpose beyond those described above.

jo999 never sells your personal information to third parties. However, we may share information in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third-party technology partners for the operation of our platform. These partners operate under strict confidentiality agreements and may only use the information for the specific services they provide.

4.2 Payment Processors

The necessary information is shared with the relevant payment provider to complete financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This information sharing is done solely for the purpose of completing transactions.

4.3 Legal Obligations

In response to a court order, legal process, or a valid request from a government authority, we may be required by law to provide the necessary information.

4.4 Fraud Prevention

Specific technical information may be shared with security specialist partners to ensure platform security and prevent fraud.

Our website uses various types of cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the website.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, logging into your account or making payments is not possible. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to remember your preferences, language settings, and login information, which improves your user experience.

5.3 Analytics Cookies

We use analytics cookies to understand how users are using our website. This information helps us improve our services. These cookies can be disabled.

You can manage cookies by changing your browser settings. However, disabling cookies may limit some functionality of the website.

jo999 treats the security of your personal information as its highest priority. We follow the technical and organizational security measures listed below:

• SSL/TLS encryption: All data transmitted on our website is protected by SSL encryption.
• Password encryption: Your password is never stored in plain text; a strong hashing algorithm is always used.
• Restricted access: Only authorized staff can access your information, and they are required to comply with strict confidentiality terms.
• Regular security audits: Our systems undergo regular security reviews and testing.
• Data backup: Regular data backups are taken using secure and encrypted methods.
• Firewall protection: Our servers are protected by advanced firewalls and intrusion detection systems.

Please note, however, that no method of transmitting or storing information over the internet is one hundred percent secure. Therefore, while we strive to ensure the highest level of security, we cannot guarantee complete security.

We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• For active accounts: For the full duration that the account remains active.
• Financial transaction records: For the period required to meet legal requirements.
• After account closure: For the period necessary to fulfill applicable legal obligations.
• Support communication history: For a reasonable period for the purpose of improving service quality.

Once the designated retention period has ended, we securely delete or anonymize your information.

As a user of jo999, you have certain important rights over your own personal information:

8.1 Right of Access

You have the right to know what information we hold about you. You can contact us at any time to request a copy of your information.

8.2 Right to Rectification

If any information stored in your account is incomplete or incorrect, you can request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

8.4 Right to Withdraw from Promotional Communications

You can opt out of receiving promotional emails or messages at any time. This can be done through your account settings or by contacting us.

8.5 Right to Close Your Account

You can close your jo999 account at any time. Even after account closure, some information will be retained for a specified period for legal reasons.

To exercise any of the rights above, please contact our support team.

jo999's services are for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of registration. If a minor opens an account using false information, that account will be closed immediately upon discovery and the associated information will be securely deleted.

If you believe that a minor is using our services, please notify our support team immediately.

We may update this privacy policy from time to time, such as when new services are launched, due to technical changes, or because of legal obligations.

If any significant changes are made, we will send a notification to your registered email address or announce it clearly on the website. Continued use of the website after the changes will be considered acceptance of the new policy.

Check the "Last updated" date at the top of this page — it shows the date of the most recent change.

If you have any questions, comments, or complaints about this privacy policy, please contact us using the following methods:

We will do our best to respond to your request as quickly as possible. Our team works on a priority basis for important privacy-related matters.

For information on responsible gaming, visit our Responsible Gaming page. For the general terms and conditions of our services, read our Terms and Conditions.